By The Beacon Editorial Board
No one likes to be stranded without a ride. Unfortunately, this is a reality faced by some students who relied on Pilot Express.
While not a large problem, Pilot Express is nevertheless in need of streamlining its communications setup and other logistics.
Pilot Express should bring all parties into the communication fold. Simply opening up communication between students and drivers would likely reduce the majority of these issues.
Shuttling students to and from locations should not be based on a top-down communications protocol. Students who get picked up should have every right to call the driver who picks them up.
For student drivers, those that neglect to fulfill their responsibilities should get more than just a slap on the wrist. Any form of reprimand is better than none at all.
Make no mistake, Pilot Express serves an essential need at UP. The willingness by the Pilot Express workers to take responsibility for these shortcomings is a commendable quality. But even more promising is their willingness to make the necessary first steps.
And ultimately, not every mix-up will likely be fixed. E-mails can still get lost, students will still reschedule without notifying or simply forget to show up altogether. But with a few changes, frustration can likely be reduced for all parties involved.
